q=%E7%94%A8%E4%BA%8B%E5%AE%9E%E8%AF%B4%E8%AF%9D%EF%BC%9A%E9%80%8F%E6%98%8E%E5%8C%96%E6%B2%9F%E9%80%9A%E7%9A%848%E9%A1%B9%E5%8E%9F%E5%88%99%EF%BC%9Athe+science+of+delivering+tough+messages&searchType=standard&isFacet=true&view=standard&rows=10&sortWay=score&sortOrder=desc&curlibcode=CSZYXY&searchWay0=marc&logical0=AND
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用事实说话：透明化沟通的8项原则：the science of delivering tough messages