q=be+your+customers+hero+%5C%3A%EF%BC%9Areal%5C-world+tips+%5C%26+techniques+for+the+service+front+lines+%2F&searchType=standard&isFacet=true&view=standard&rows=10&sortWay=score&sortOrder=desc&curlibcode=GS&searchWay0=marc&logical0=AND
rows=10&curlibcode=GS&searchWay0=marc&logical0=AND
Be your customers hero :：Real-world tips & techniques for the service front lines /