q=creating+value+through+all+customer+touchpoints&searchType=standard&isFacet=true&view=standard&rows=10&sortWay=score&sortOrder=desc&curlibcode=HPJY9745&searchWay0=marc&logical0=AND
rows=10&curlibcode=HPJY9745&searchWay0=marc&logical0=AND
creating value through all customer touchpoints