Why work sucks and how to fix it 精准回馈：提升团队绩效，改善沟通的超能力：why we fear it, how to fix it where to find it & how to make it What went wrong and how to fix it / 反馈的力量：如何有效建议，以及如何从意见中获益：why we fear it, how to fix it Where to find it & how to make it How to write it, how to deliver it Why managing sucks and how to fix it The system：who rigged it, how we fix it