q=%E5%B9%B6%E5%88%97%E9%A2%98%E5%90%8D%EF%BC%9Amechanism+of+customer+participation+in+self%5C-service+technology+recovery&searchType=standard&isFacet=true&view=standard&rows=10&sortWay=score&sortOrder=desc&curlibcode=NS&searchWay0=marc&logical0=AND
rows=10&curlibcode=NS&searchWay0=marc&logical0=AND
并列题名：Mechanism of customer participation in self-service technology recovery