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Handhook of Customer Satisfaction Measurement Theory and application on customer satisfaction measurement 并列题名：Theory and application on customer satisfaction measurement Customer satisfaction management 并列题名：Customer satisfaction management Theory and practice of customer satisfaction strategy Handbook of total factor productmty measurement Study on retail customer satisfaction in China 并列题名：Theory and practice of customer satisfaction strategy Practice of customer relationship management

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顾客满意度测量手册

著者: 希尔

出版社: 沈阳出版社出版日期: 2000

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